Diploma in Customer Service
October 11, 2025 2025-10-29 11:47Diploma in Customer Service
Diploma in Customer Service-ICM
About Course
Elevate your career with the Diploma in Customer Service (ICM) at ICS Technical College, Kenya’s leading hub for professional service training! Master communication, conflict resolution, CRM systems, and client relationship strategies to deliver exceptional service in retail, hospitality, and corporate sectors. Ideal for aspiring customer service managers, call center agents, and front-desk professionals, this ICM-accredited program offers hands-on role-plays and flexible classes in Nairobi, Nakuru, Eldoret, Kisumu, Mombasa, Thika, and Virtual Campus
Course Details
- Level: Diploma
- Course Duration: 6 Months
- No. of Terms: 2
- Requirements/Grade: C- & above
- Exam Body: ICM
- Tuition Fee Per Term: 14,000
- Registration Fee: 1,000
- Students ID: 500
Course Outline
Course Units
- INTRODUCTION TO CUSTOMER SERVICE
- EXCELLENCE IN CUSTOMER SERVICE:
- CUSTOMER SERVICE IN A CHANGING MARKETPLACE:
- CUSTOMER RETENTION & MEASUREMENT OF SATISFACTION:
- LEADERSHIP IN CUSTOMER SERVICE
- MOTIVATION AND LEADERSHIP MOTIVATION
- MANAGING DIFFICULT CUSTOMERS COPING WITH CHALLENGING CUSTOMERS
- COMMUNICATIONS IN CUSTOMER SERVICE
- EMPOWERMENT
- MANAGEMENT AND STRATEGY A STRATEGY & FORMULATING A PLAN FOR SUCCESS
- PROBLEM SOLVING
- CHALLENGES OF CUSTOMER SERVICE
- BUSINESS PLAN
- RESEARCH METHODS PROJECT
How To Apply
Contact us through:
📩 Email: apply@ics.ac.ke
🌐 Website: www.ics.ac.ke
or
Visit our branches
Main Campus: Malaa Town (off Kangundo Road) – Tel: 0115 950 329
Nairobi Branch: Stanbank House, 3rd Floor, Moi Avenue – Tel: 0722 857 455
- Nakuru Branch: Uniman Buiding, 3rd Floor, along Kenyatta Avenue next to Equity Bank, Nakuru CBD- Tel 0728 077 800
- Mombasa Branch: Biashara Building, Upper Mezzanine Floor, along Nyerere Avenue near Catholic Cathedral opposite Shell Petrol Station- Tel 0740 131 917
- Kisumu Branch: Eco Bank Building, 1st Floor, Oginga Odinga Road, Kisumu CBD- Tel 0723 891 404
- Thika Branch: Thika Business Centre, 7th Floor,(Above Naivas Supermarket), Commercial Street ,Thika CBD- Tel 0798 282255
- Eldoret Branch: Tiryo Sugarland Plaza(Formerly Uchumi), 4th Floor, Oloo Street, Eldoret CBD- Tel 0743 443 460
- Virtual Branch: Stanbank House, 4th Floor, Moi Avenue, Nairobi CBD- Tel 0112 534 596
- Isiolo Branch: Isiolo Youth Innovation Centre, Isiolo-Moyale Highway, Isiolo Town- Tel 0113 499 553
- Marsabit Branch: Opposite Marsabit Stadium, next to Rubis, 1st Floor, Isiolo-Moyale Highway, Marsabit Town- Tel 0742 961 887
Course Details
- Level: Artisan
- Course Duration:
- No. of Terms:
- Requirements/Grade: D- & below
- Exam Body:
- Tuition Fee Per Term:
- Practical Fee:
- Registration Fee: 1,000
- Students ID: 500
Course Outline
Course Units
How To Apply
Contact us through:
📩 Email: apply@ics.ac.ke
🌐 Website: www.ics.ac.ke
or
Visit our branches
Main Campus: Malaa Town (off Kangundo Road) – Tel: 0115 950 329
Nairobi Branch: Stanbank House, 3rd Floor, Moi Avenue – Tel: 0722 857 455
- Nakuru Branch: Uniman Buiding, 3rd Floor, along Kenyatta Avenue next to Equity Bank, Nakuru CBD- Tel 0728 077 800
- Mombasa Branch: Biashara Building, Upper Mezzanine Floor, along Nyerere Avenue near Catholic Cathedral opposite Shell Petrol Station- Tel 0740 131 917
- Kisumu Branch: Eco Bank Building, 1st Floor, Oginga Odinga Road, Kisumu CBD- Tel 0723 891 404
- Thika Branch: Thika Business Centre, 7th Floor,(Above Naivas Supermarket), Commercial Street ,Thika CBD- Tel 0798 282255
- Eldoret Branch: Tiryo Sugarland Plaza(Formerly Uchumi), 4th Floor, Oloo Street, Eldoret CBD- Tel 0743 443 460
- Virtual Branch: Stanbank House, 4th Floor, Moi Avenue, Nairobi CBD- Tel 0112 534 596
- Isiolo Branch: Isiolo Youth Innovation Centre, Isiolo-Moyale Highway, Isiolo Town- Tel 0113 499 553
- Marsabit Branch: Opposite Marsabit Stadium, next to Rubis, 1st Floor, Isiolo-Moyale Highway, Marsabit Town- Tel 0742 961 887