Diploma in Front Office (Single Subject) – ICM

About Course

The Diploma in Front Office (Single Subject) from the Institute of Commercial Management (ICM) is designed to provide students with a strong foundation in front office operations and customer interaction within the hospitality and service industries.

At ICS Technical College, learners gain practical skills in reception management, guest relations, reservations, communication, and problem-solving—essential for ensuring smooth and professional front office services. The course emphasizes customer care, teamwork, and organizational efficiency, preparing students for roles in hotels, travel agencies, and related service sectors.

Upon completion, graduates will be equipped to work in front office departments or progress to advanced ICM qualifications in hospitality and tourism management.

Course Details

Level: Diploma
Course Duration: 6 Months
No. of Terms: 2
Requirements/Grade: D- and above
Exam Body: ICM

Tuition Fee Per Term: 14,000
Registration Fee: 1,000
Student ID: 500

Course Outline

Course Units

ADVANCED BOOKINGS
FRONT OFFICE
STAFFING ANDÂ EQUIPMENT
MARKETING ASPECTS
CONTROL
YIELD MANAGEMENT, GROUPS ETC
TARIFFS
SALES
SOCIAL SKILLS
HOSPITALITY
SECURITY
GUEST ACCOUNTING
CHECK-IN AND RELATED ISSUES
INFORMATION COMMUNICATION TECHNOLOGY
COMMUNICATION SKILLS
ENTREPRENEURSHIP
LIFESKILLS
BUSINESS PLAN
RESEARCH METHODS
ICT PRACTICAL

How To Apply

Contact us through:

📩 Email: apply@ics.ac.ke
🌐 Website: www.ics.ac.ke

Visit our branches

Main Campus: Malaa Town (off Kangundo Road) – Tel: 0115 950 329
Nairobi Branch: Stanbank House, 3rd Floor, Moi Avenue – Tel: 0722 857 455
Nakuru Branch: Uniman Buiding, 3rd Floor, along Kenyatta Avenue next to Equity Bank, Nakuru CBD- Tel 0728 077 800
Mombasa Branch: Biashara Building, Upper Mezzanine Floor, along Nyerere Avenue near Catholic Cathedral opposite Shell Petrol Station- Tel 0740 131 917
Kisumu Branch: Eco Bank Building, 1st Floor, Oginga Odinga Road, Kisumu CBD- Tel 0723 891 404
Thika Branch: Thika Business Centre, 7th Floor,(Above Naivas Supermarket), Commercial Street ,Thika CBD- Tel 0798 282255
Eldoret Branch: Tiryo Sugarland Plaza(Formerly Uchumi), 4th Floor, Oloo Street, Eldoret CBD- Tel 0743 443 460
Virtual Branch: Stanbank House, 4th Floor, Moi Avenue, Nairobi CBD- Tel 0112 534 596
Isiolo Branch: Isiolo Youth Innovation Centre, Isiolo-Moyale Highway, Isiolo Town- Tel 0113 499 553
Marsabit Branch: Opposite Marsabit Stadium, next to Rubis, 1st Floor, Isiolo-Moyale Highway, Marsabit Town- Tel 0742 961 887

Click Here To Apply

Diploma in Front Office-ICM